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IT Service Management software – then and now…
The good old days... I remember my first IT Support system – Outlook Express. It was an awesome piece of software – you received emails from people, and then replied to them too. It could cope easily...
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Social IT – what is it?
Facebook is down again mum... There’s lots of talk about Social IT, and like ‘cloud’ or ‘SaaS’ before it, the term itself is in danger of becoming confused, misunderstood, and misused! That would be...
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